Privacy Policy

This privacy policy sets out how Mirror Mirror Hair & Beauty Salons uses and protects any information that you give to Mirror Mirror Hair & Beauty Salons either on the website, on-line booking or directly to a member of staff.

Mirror Mirror Hair & Beauty Salons are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Mirror Mirror Hair & Beauty Salons may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect.

 

What’s the reason for collecting the data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Reminder of appointments
  • Internal record keeping
  • We may send special offers, promotional emails about events or other information which we think you may find interesting using the email address which you have provided
  • We may contact you by text, phone or email
  • We may use the information to improve our services and customise the website according to your interests

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

What data we collect and how we use it

We may collect the following information:

  • name
  • contact information including telephone and email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

The following statements are included to provide transparency on our business services and how each service uses the information we collect.

 

On-line bookings or direct bookings with salon

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, or via the on-line booking tool, or on our website for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

 

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

 

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt-out at any time.

 

Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt-out at any time.

 

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

 

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage please visit:

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@mirrormirrosalons.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

 

Use of Cookies

Our system may issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor site traffic and to personalise the content of the site for you. The use of Cookies is an industry standard and you will find them in use at most major sites.

You may set up your computer to reject cookies by changing your browser settings although, in that case, you may not be able to use certain features on our site. For more information about what cookies are and how they work, visit: http://www.allaboutcookies.org/

 

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

 

Contact us

You may contact us to:

  • Request a discussion about our Privacy Policy
  • Request information we have stored about you
  • Request we remove all identifying information about you
  • Make a complaint

If you would like a copy of the information held on you please write to:

Mirror Mirror Hair & Beauty Salons
114 Chilwell Road
Beeston, Nottingham
NG9 1ES

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address or email us at hello@mirrormirrorsalons.co.uk.

We will promptly correct any information found to be incorrect.